A synthetic paper is a paper, which is not wettable in water, however it is not waterproof paper. Scratching ink will bleed through this paper.
Standard papers / boards will be used for all other paper media mentioned in our product list.
All papers / boards from different mills will be used as per their availability.
Therefore, there may be variation in brightness, shape / texture and thickness.

The grain in paper comes from how the fibers of the paper are arranged.
We try to consider the grain direction within the framework of print production. However, we cannot rule out small cracks that occur in the fold.

Designs for all jobs should be in and .

PDF is our preferred format. For pdf setting click here. JPEG provides good quality outcomes if the file is converted under certain specifications. Text and vector images appear less sharp compared to PDF file format

COLOURS

The working CMYK profile must be U.S. Web Coated (SWOP) v2. All colours in the design must be CMYK only. Do not use RGB and Panton Colours.

SIZE

Design size should be as per final job size (90 x 53mm, 210 x 280mm, 420 x 280mm, etc). All-important matter in the design should be at least 4mm inside from all edges, so that important matter does not come under cutting. Provision for binding margin for jobs like Book wrapper, Bill Books, Receipts, etc. and extra space for Die-cut should be made within the final job size. All the time it is not guaranteed that the artwork will be placed near the Gripper even if it is requested. Design will not be edited by us. Job size should be from our standard product list only if not the price may vary.

BITMAP

All Drop Shadow, Contour, Blend, Bevel effects should be " break apart ", Convert all lens effect, Fountain Fill, Monochrome EPS, OLE object & images to 300 dpi CMYK bitmap.

For Copies more than 1,000 - first placement (up) in the set will not have any issue after printing. For 2-up, 3-up,....n-up the shadow will be shifted while ripping if Bitmap not done for Drop Shadow. This case is applicable for all Special effects.

OVERPRINT FILL

Do not set colours as "Overprint Fill". Overprint is a way of combining colours when dealing with subtractive colour spaces such as CMYK. When you print non-transparent, overlapping colours, the top colour knock outs the area underneath. When used intentionally, overprint represents an additional way to create artwork that is visually interesting and distinctive. However, if overprint is turned on without your realising it, you will probably end up with prints that look significantly different from what you expected when designing them.

We shall not be held responsible for any Overprint setting in your artwork. Kindly do the self-check for any unwanted Overprint setting in your artwork.

COLOUR RATIO Letters / texts colours must be formed by two colour combinations only. Here is an example of what can happen if you use all four colours:

You can create numerous great colours using different compositions of just 2 colours

CYAN & MAGENTA YELLOW & CYAN MAGENTA & YELLOW

For black colour letters / texts colour ratio must be C:0, M:0, Y:0 & K:100.

Preferably do not put heavy patches in the design. Due to this back set-off will appear.

Avoid any Dark colour tint designs and backgrounds in Special Cards (Corporate, Metallic and Textured Cards), you can't expect the same colour output as in normal 300 GSM boards.

Maintain the total colour ratio less than 210% (Cyan+Magenta+Yellow+Black<210%) to avoid lamination issues.

For single-colour saturations, extremely light ink coverage (under 10%) may not even print at all. We recommend your colour choices, even your darkest sections, stay within the 150%-210% range. This area will show a lot of colour flexibility, while preventing the muddied look when colours approach 300% and above.

In order to make your tint/toning effect more obvious, make sure the value between colours are at least 15% of different.

LINES AND BORDERS

Do not set line weight less than 0.25pts. Avoid borders in the artwork, it is difficult to get even borders after cutting.

SOLID BLACK

Standard black uses only black ink (100% K), whereas rich black contains elements of other colours (30% Cyan, 30% Magenta, 30% Yellow) either.

This will make the black denser onto an image if you want your background not to show through.

Designer will be solely responsible for rejection of job due to design errors or effects. No complaint in this matter will be accepted.

After Designing keep the size of the artwork at 100% in your software or adjust the size of the artwork design in the computer screen as it match the size of the printed job / card. If the Letters are blur even in the computer screen at this percentage, increase the font size in the design for legibility. Letters with the dark background (more than one colour combination outside the letters) must be large enough to avoid penetration of ink from the combination of colours in the dark background.

For Front and Back job and Folding job printers are requested to view the Guide. If there is any mistake in upload method Shree Maruthi Printers will not be responsible for the same.

As the jobs are printed in Gang Printing, 100% colour matching is not possible and there will be 30% of the colour variation when compared to the submitted file. If the customer needs the exact colour, the job will be taken as an individual job and the cost will differ from the price shown in our website. The designs that we see in the Computer Screens are in RGB and the job we print is in CMYK, there will also be a slight colour change because of the difference of these colour standards and technologies. Colour shade and printing changes as per Paper. This cannot be emphasised enough that Colour is not guaranteed and may differ each run. By placing an orders with us you agree to this limitation. Under no circumstances will a reprint be honored for colour variations that have occurred during the printing process

REPEAT JOBS

Colour and printing may not match in repeat jobs.The two main goals in gang run printing are substantial cost savings and pleasant colour matching. Our press operators balance the colours on all jobs so everyone has a 95%-98% colour consistency. Below you can see the results of having all dark cards on a run versus having light cards. The dark cards may darken your card's image slightly whereas the light images may lighten the image. As you will see in the example of the Fitness Centre card below, the skin tone as card card-body as the colour may shift from run to run.

Since the ganging of jobs is an automated process we cannot change the card order for special requests. If colour matching is critical to your order, we do not recommend gang run printing. A custom run of only your order will give our press operators the control needed to match your colours exactly.

In front-back job, if there is same colour on both the sides, print and colour variation will appear.

Digital Print and Offset Print the colours are non-comparable.

Colour variation will appear in dark shades of Grey, Violet, Blue, Green, Brown, and Orange.

Back set-off will appear on back side of the job for designs having heavy patch.

Spot UV and Gold Foil cannot be done to text smaller than 16 point Bold, Screen Half tone as well as line drawing. Avoid Spot UV and Gold Foil for font type with a sharp end edge (eg: Serif font) and small logos which contain wording. Make sure that line thickness in not less than 0.5pts for Spot UV and Gold Foil. Please note that the items in the design which are not possible / difficult for screen printing will be eliminated without the concern of the customer.

Spot UV and Gold Foil is not preferred to be at the edges of the visiting card. Cutting will damage the UV coat and foil at the edges.

There could be difference of 0.25 to 0.75 mm in the registration of Spot UV.

Maintain the total colour ratio less than 210% (Cyan+Magenta+Yellow+Black<210%), if not ink won't be dried soon and lamination problem exists in such case.

Final job size may be - 3-4 mm as compared to the ordered size. Rarely cutting of a job may be slightly cross.

If there is borders it is difficult to see even borders after cutting.

To speed the printing process we use a machine like this to cut many sheets at the same time. During the process the sheets may shift so it's very common that any border designed too close to the cutting line will look uneven in the printed product.

During the cutting process there is a 1-2mm margin of error (due to characteristics of the stock, pressure placed on the product when being cut, as well as outside factors that may affect the printing process such as weather, humidity etc.), Shree Maruthi Printers does not guarantee 100% center cuts. Please keep this in mind when creating your design.

There could be wastage up to 5% of the ordered quantity. Customer may get 950 instead of 1000, Similarly 475 instead of 500.

PAYMENT FLOW

24 Hours make one working day. Sunday and other holidays are not considered as working days.

On the date of Delivery, Parcels will be handed over to the Transporter / Courier after 9 pm from our Coimbatore Office. Due to some unavoidable circumstances and technical reasons rarely delivery time may change. Parcel will be well packed by us. In rare cases there may be delay / mistakes / damage of the parcel from the transporter / courier in delivering the goods. Company will not be responsible for it. Courier or India Post can be tracked in the Courier Company Website.

Product List and Rates may change any time without prior intimation. Effort will be made to inform everybody. Company reserves right to amend Product List and Rates anytime

Customer or Printer placing order will be solely responsible for all the matter, text and images in the job given for printing. RX Printers will not be responsible for it.

RX Printers reserves right to refuse any order without giving any reason.

Customers are requested to follow all the instructions given in Online Guide and Resource Center. RX Printers shall not be held liable for any of defect in printing outcome due to artwork sent not correctly prepared as per the advises and Instructions given in Online Guide and Resource Center, Customer are requested not to claim for any Reprint / Refund for the same.

Cancelled orders amount will be Refund to wallet only.

If there is any defect in any job / card, amount will be refunded only for the quantity having defect. If Customer needs reprint in such case, defect quantity must be near to the minimum printed quantity of that product. For Example if customer placed any order in Gloss Front and Back 1000 copies, if the defect quantity is 250 - amount for 250 nos will be refund to wallet / if customer needs Reprint for 250 copies, it can be printed is Gloss Front and Back 500 copies. Balance 250 copies charge must be paid by the Customers.

Note: Only few products have 500 as minimum quantity.

If there is any issue in the printed job / card, complaint must be raised within 2 working days from the date of order received. If cards / job not received within the usual delivery time Customer can raise a complaint in the Dispatch Department.

What is Common Customer errors?

Customer errors include incorrect file submission in accordance with our specifications, duplicate orders, customer misunderstandings of Delivery time, slight colour variances within four-colour (CMYK) industry standards for pleasing colour and designs not within stated cutting and folding tolerances.

RX Printers cannot and does not check any submission for spelling, grammar or any other textual errors. The design will be printed as it appears in the file. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly and free of spelling or grammatical errors.

RX Printers does not recommend designs with borders due to the nature of our cutting. We cannot guarantee the bordered design will be perfectly centered after cut.

No compensation is offered for any of the above listed customer errors or for the below items:

Blank card
Borders
Incorrect card / job orientation
Crop marks
Folding out of spec
Hard to read
Mini image
Missing logo
No text
Colours out of the CMYK colour
Text or important images out of the safe zone
Texts not Curved
Bitmapping the Special effects
Pixelation
Visible template lines / Die lines
Contents out of safe zone in die-cut
Apart from these things, customer must take care of all other technical aspects in the design for flawless orders.

Job will be packed as per the availability of packing material.